Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

If you have a case study you'd like to share here, please get in touch. Please use our case study template when submitting a case study.

COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Birmingham City Council: moving from 19 providers to one integrated service

Birmingham City Council has created an integrated substance misuse service after concern its previous approach was too fragmented.

New models of service delivery and creative councils

A key objective of the LGA's 'Rewiring Public Services' campaign is to transform public services so that they prevent problems instead of just picking up the pieces.

Efficiency and income generation

More fences mean fewer ambulances

How your communities are the answer to your budget problem.

Demand management - Case studies - Coventry City Council: Meeting resourcing challenges by managing demand over the longer term

In 2011 Coventry City Council worked with users of special educational needs transport to manage demand, this was one of the earliest and well-known local government examples.

Demand management

Knowsley: Our place – improving services for young people

Young people aged 13 to 19 volunteered as members of the Forum in Knowsley to develop the successful £5 million 'OurPlace' project. Supported by the youth service, they have influenced decision makers on the design of the building, the services to be provided, and range of facilities.

The evolution of a neighbourhood management service

London Borough of Barking and Dagenham This article is the first in a series that will follow the progress made by the London Borough of Barking and Dagenham towards a new, borough-wide neighbourhood management (NM) service.

Participatory appraisal in South Tyneside neighbourhoods

Neighbourhood appraisal and action planning in South Tyneside: piloting a participatory appraisal approach Summary