Accessibility Statement

This statement applies to the Local Government Association’s principal website ( 

This website is run by the Local Government Association. We want as many people as possible to be able to use this website and we are working continuously to improve. You should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We know some parts of this website are not fully accessible: 

  • older PDF documents are not fully accessible to screen reader software because of tagging and reading order issues 
  • some images do not have good alternative text 
  • some embedded images, particularly charts and graphs do not have adequate descriptions 
  • some tables do not have row headers 
  • some pages have poor colour contrast 
  • some buttons are not correctly identified 
  • older videos may not have fully accurate subtitles 
  • some of our older animations do not have a description of the action displayed as an alternative to the video 

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

  • email 
  • call 020 7664 3000 
  • give us the URL of the content and the format that you require 

We’ll consider your request and get back to you in 15 (working) days.  

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: where the information will be passed to the content owner for improvement. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person 

Our offices have audio induction loops if you wish to come and speak with us. Our main office contact number is 020 7664 3000

Find out how to contact us by visiting

Technical information about this website’s accessibility 

The Local Government Association is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

Success criterion 1.1.1: non-text content 

Some of our documents have diagrams and/or tables. Some of these do not have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content). 

Success criterion 1.3.1: info and relationships 

Some of our documents do not identify headings, lists or data tables correctly. This means users using screen readers may not be able to follow the structure of a document, which in turn may affect their ability to access and understand the information. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (info and relationships). 

Many of these documents are presentations. We are currently reviewing the best way to offer event presentations. 

Success criterion 1.3.2 meaningful sequence 

Some of our documents have an incorrect reading order. This is mostly on pages where charts and images and their alternative text are presented after text that follows it. This may confuse or disorient users when assistive technology reads the content in the wrong order. This doesn’t meet WCAG 2.1 success criterion 1.3.2 (meaningful sequence). 

Success criterion 1.4.5: images of text 

Some of our documents contain images of text to convey information, rather than plain text. This means users either using a text-only browser or using assistive technology may not be able to understand the image of text. This doesn’t meet WCAG 2.1 success criterion 1.4.5 (images of text). 

Success criterion 2.4.4: link purpose (in context) 

Some links in our documents do not contain context in the link text. This makes it hard for users using assistive technology to understand what the link is for, and where they would be directed to if clicked. This doesn’t meet the WCAG 2.1 success criterion 2.4.4 (link purpose (in context)). 

Disproportionate burden 

Some of our PDFs are not accessible but it would be a disproportionate burden to update, particularly those which are extremely long and used by a low number of people. 

Content that’s not within the scope of the accessibility regulations 

Some of our documents were produced in a print format before 23 September 2018. This type of document cannot be read by screen readers and other forms of assistive technology, so it fails to meet the success criteria for perception set out in standard 1.1.1 of the Web Content Accessibility Guidelines version 2.1 AA

Some of our PDF documents produced before 23 September 2018 are not properly tagged, or do not use accessible headings or structures. This means that they do not meet the success criteria for navigation set out in standard 2.4.6 of the Web Content Accessibility Guidelines version 2.1 AA

The accessibility regulations don’t require us to remediate PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We don’t plan to amend: 

  • briefing papers 
  • reports and publications 
  • research and statistics 

Any new PDFs or Word documents we publish will meet accessibility standards. 

There are lots of historic PDF documents on our website. We have reviewed and prioritised our documents. We aim to remediate those that are most used and are essential to providing our services. 

What we’re doing to improve accessibility 

All staff are receiving continuous training and information to ensure that standards are maintained. The LGA’s digital team will oversee this process and take any action to amend online information and educate content creators.  

Externally procured materials will be fully accessible and guidelines provided to contractors. 

Preparation of this accessibility statement 

This statement was prepared on 21 September 2020 and will be reviewed every 4 months. 

This website was last tested on 15 August 2020. The test was carried out by S8080

The entire website was audited and accessibility issues were listed for immediate remediation.