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Councillor workbooks

Our suite of learning materials for councillors includes a set of workbooks covering the topics listed below:


  • Acting on climate change
  • Autism
  • Being an effective ward councillor
  • Bribery and fraud prevention
  • Chairing skills
  • Commissioning services
  • Community leadership
  • Councillor / officer relations
  • Creating a 'fit for the future' organisation
  • Effective opposition during COVID-19, reset and recovery
  • Engaging young people
  • Equality, diversity and inclusion
  • Facilitation and conflict resolution
  • Finance for non-finance portfolio holders / cabinet members
  • Handling casework
  • Handling complaints for service improvement
  • 'Health in All Policies' (HiAP) and COVID-19
  • Influencing skills
  • Local government finance
  • Mentally healthier places
  • Neighbourhood and community engagement
  • Neighbourhood planning
  • Performance management
  • Planning
  • Scrutiny
  • Scrutiny of finance
  • Stress management and personal resilience
  • The local pathway to net zero
  • The role of leaders and cabinet members during the COVID-19 pandemic
  • Supporting residents with complex issues
  • Working with town and parish councils

Highlighting political leadership

LGA programmes to support and develop councillors ensuring our local politicians are confident and capable.

Councillor workbook: handling complaints for service improvement

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